Terms of Service
1. Agreement to Terms
By accessing or using DNA ERP services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Services on behalf of an organization, you agree to these Terms on behalf of that organization.
2. Description of Services
DNA ERP provides cloud-based Enterprise Resource Planning (ERP) software including:
- HR Management and Payroll
- Manufacturing and Inventory
- Project Management
- Accounting and Finance modules
- Implementation and training services
3. Account Registration
To use our Services, you must:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- Be at least 18 years old or have parental consent
4. Subscription and Billing
4.1 Pricing
Subscription fees are based on the number of users and selected modules as displayed on our pricing page. All prices are in USD unless otherwise stated.
4.2 Billing Cycle
- Annual subscriptions: Billed yearly in advance with 18% discount
- Monthly subscriptions: Billed monthly in advance
4.3 Payment
Payment is processed through our payment provider (Paddle). By subscribing, you authorize us to charge your payment method for all applicable fees.
4.4 Price Changes
We may modify pricing with 30 days notice. Changes apply at your next billing cycle.
5. User Data and Privacy
Your data remains your property. We process data only to provide the Services as described in our Privacy Policy. We implement industry-standard security measures to protect your data.
6. Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the Services
- Upload malicious code or content
- Resell or redistribute the Services without authorization
- Violate any applicable laws or regulations
7. Intellectual Property
DNA ERP and its licensors retain all rights to the software, documentation, and related materials. Your subscription grants you a limited, non-exclusive license to use the Services.
8. Service Level
We strive for 99.9% uptime. Scheduled maintenance will be communicated in advance. We are not liable for interruptions beyond our reasonable control.
9. Support
Support is provided via email at support@dna.systems. Response times depend on your subscription plan.
10. Termination
10.1 By You
You may cancel your subscription at any time. Access continues until the end of your billing period.
10.2 By Us
We may suspend or terminate your account for violations of these Terms, with notice when possible.
10.3 Data Export
Upon termination, you have 30 days to export your data. After this period, data may be deleted.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DNA SYSTEMS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.
Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.
12. Indemnification
You agree to indemnify DNA Systems against any claims arising from your use of the Services or violation of these Terms.
13. Modifications
We may update these Terms with notice via email or our website. Continued use constitutes acceptance of modified Terms.
14. Governing Law
These Terms are governed by the laws of the State of Qatar. Disputes shall be resolved in the courts of Doha, Qatar.
15. Contact Information
For questions about these Terms, contact us at:
DNA Systems
Doha, Qatar
Email: legal@dna.systems
Phone: +974 4480 7193
