Privacy Policy

DNA Systems ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use DNA ERP services.

1. Information We Collect

1.1 Account Information

When you register, we collect:

• Name and contact details (email, phone number)
• Company name and business information
• Billing address and payment information
• Login credentials (password is encrypted)

1.2 Customer Database

When you use DNA ERP, you may upload and create data including:

• Employee information (for HR module)
• Customer and supplier records
• Financial and accounting data
• Documents, files, and communications

This data belongs to you. We only process it to provide the Services.

1.3 Usage Data

We automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and features used
• Date and time of access

1.4 Cookies

We use essential cookies for authentication and session management. See our Cookie section below for details.

2. How We Use Your Information

2.1 To Provide Services

• Create and manage your account
• Process payments and billing
• Provide customer support
• Send service-related communications

2.2 To Improve Services

• Analyze usage patterns
• Develop new features
• Fix bugs and improve performance

2.3 Marketing (with consent)

• Send product updates and newsletters
• Notify you of promotions or events

You can opt out of marketing communications at any time.

3. Data Storage and Security

3.1 Where We Store Data

Your data is stored on secure servers. We use industry-standard encryption for data in transit and at rest.

3.2 Security Measures

• SSL/TLS encryption for all connections
• Regular security audits and updates
• Access controls and authentication
• Daily backups with encryption
• Employee training on data protection

3.3 Data Breach

In the event of a data breach, we will notify affected users within 72 hours and take immediate remediation steps.

4. Data Sharing

4.1 We Do NOT Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

We may share data with trusted service providers who assist in operating our Services:

• Payment Processing: Paddle (PCI-DSS compliant)
• Cloud Infrastructure: Secure cloud hosting providers
• Email Services: Transactional email providers
• Analytics: Usage analytics (anonymized)

All providers are bound by data protection agreements.

4.3 Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and safety.

5. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Deletion: Request deletion of your data
• Portability: Export your data in a standard format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent for marketing

To exercise these rights, contact us at privacy@dna.systems.

6. Data Retention

• Active accounts: Data retained while account is active
• Closed accounts: Data deleted within 90 days, unless required by law
• Billing records: Retained for 7 years for tax compliance
• Backups: Purged within 30 days of deletion request

7. Cookies

7.1 Essential Cookies

Required for authentication and basic functionality. Cannot be disabled.

7.2 Analytics Cookies

Used to understand how visitors use our website. You can opt out via browser settings.

7.3 Managing Cookies

Most browsers allow you to manage cookies through settings. Disabling certain cookies may affect functionality.

8. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from children.

9. International Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our Services.

11. Contact Us

For privacy-related inquiries:

DNA Systems - Privacy Team
Doha, Qatar
Email: privacy@dna.systems
Phone: +974 4480 7193